Help Center

FAQ

THE BASICS

How Does Lollabuy.com work?

PAYMENT & PROMOTIONS

What payment methods do you accept?

When will I be charged for my order?

How to get discounts?

Where is my Lollabuy.com Promo code?

How can I use my promo code?

What is Lollabuy.com Ambassador? Can I apply?

ORDERING

How do I know what size to choose?

How do I place an order?

Can I change the shipping address of my order?

Can I cancel my order after I place it?

How do I register for an account?

What are the benefits of a registered account?

ORDER STATUS

How do I check on the status of my order?

How do I track the shipment of my order?

Why is my item on backorder?

What if my order status hasn’t changed to “shipped” for long?

SHIPPING

Do you ship internationally?

How long does it take to receive my order?

What if my order arrives incomplete, damaged, or defective?

RETURNS & EXCHANGES

What is your return policy?

How do I return something?

What is your exchange policy?

CONTACT US

How to contact us?